BoldPairs Order Support Policy

📦 Shipping Policy

At BoldPairs, we aim to deliver your orders as quickly and smoothly as possible. Below are the key shipping terms and guidelines to keep in mind:

🔄 Fulfillment Methods

  • Some items are shipped via Amazon or eBay fulfillment based on stock location and supplier logistics.
  • We ensure quality and tracking by partnering with trusted platforms.

⏱️ Delivery Time

  • Amazon-fulfilled products: Delivered within 5–10 business days.
  • eBay-fulfilled products: Estimated delivery in 10–30 business days (may take up to 1 month in rare cases).

🚚 Shipping Charges

  • Some products include free shipping.
  • Other products may incur a shipping fee based on your delivery location.
  • Need faster delivery? Contact us before ordering — express options are available at an extra cost.

📍 Address Requirements

  • Shipping is not available to P.O. Boxes — a valid physical address is required.
  • Remote areas (as per DHL/EMS standards) may attract additional charges. We'll inform you in advance.

🌍 Customs & International Shipping

  • Import duties and taxes are not included in the product price and are the buyer’s responsibility.
  • In certain countries (e.g., Eastern Europe, South America, Middle East), tracking numbers may cost extra. Please contact us before placing your order.

📌 Product Availability

  • Due to high demand or limited stock, some items may occasionally become unavailable.
  • In such cases, we will contact you via WhatsApp or Email with alternative design options.
  • We will only proceed with your order after you confirm the alternate item.
  • To avoid delays, feel free to message or email us before placing your order to confirm availability.

🔁 Return & Replacement Policy

Your satisfaction is our priority. BoldPairs offers flexible return options depending on the product and fulfillment method.

📦 General Return Policy

  • We accept returns for products in unused and original condition under certain conditions.
  • Returns must be initiated within 7 days of delivery. Contact us before initiating any return.
  • For products fulfilled via Amazon or eBay, respective platform return policies apply.

✅ Free Returns

  • Some products are eligible for free returns. Eligibility depends on product type and seller terms.
  • Contact us at boldpairss@gmail.com or via chat to confirm before placing your order.

🔄 Replacements & Alternatives

  • If a product is out of stock, we will share alternative options with you via WhatsApp or Email.
  • We will proceed only after your approval of the new product.

💬 Support & Contact

  • For any return, exchange, or urgent query, email us at boldpairss@gmail.com.
  • Live chat available — we usually respond within 2 hours during working hours.

Everything you need to know about delivery, replacements, and support before and after your order.