BoldPairs Order Support Policy
📦 Shipping Policy
At BoldPairs, we aim to deliver your orders as quickly and smoothly as possible. Below are the key shipping terms and guidelines to keep in mind:
🔄 Fulfillment Methods
- Some items are shipped via Amazon or eBay fulfillment based on stock location and supplier logistics.
- We ensure quality and tracking by partnering with trusted platforms.
⏱️ Delivery Time
- Amazon-fulfilled products: Delivered within 5–10 business days.
- eBay-fulfilled products: Estimated delivery in 10–30 business days (may take up to 1 month in rare cases).
🚚 Shipping Charges
- Some products include free shipping.
- Other products may incur a shipping fee based on your delivery location.
- Need faster delivery? Contact us before ordering — express options are available at an extra cost.
📍 Address Requirements
- Shipping is not available to P.O. Boxes — a valid physical address is required.
- Remote areas (as per DHL/EMS standards) may attract additional charges. We'll inform you in advance.
🌍 Customs & International Shipping
- Import duties and taxes are not included in the product price and are the buyer’s responsibility.
- In certain countries (e.g., Eastern Europe, South America, Middle East), tracking numbers may cost extra. Please contact us before placing your order.
📌 Product Availability
- Due to high demand or limited stock, some items may occasionally become unavailable.
- In such cases, we will contact you via WhatsApp or Email with alternative design options.
- We will only proceed with your order after you confirm the alternate item.
- To avoid delays, feel free to message or email us before placing your order to confirm availability.
🔁 Return & Replacement Policy
Your satisfaction is our priority. BoldPairs offers flexible return options depending on the product and fulfillment method.
📦 General Return Policy
- We accept returns for products in unused and original condition under certain conditions.
- Returns must be initiated within 7 days of delivery. Contact us before initiating any return.
- For products fulfilled via Amazon or eBay, respective platform return policies apply.
✅ Free Returns
- Some products are eligible for free returns. Eligibility depends on product type and seller terms.
- Contact us at boldpairss@gmail.com or via chat to confirm before placing your order.
🔄 Replacements & Alternatives
- If a product is out of stock, we will share alternative options with you via WhatsApp or Email.
- We will proceed only after your approval of the new product.
💬 Support & Contact
- For any return, exchange, or urgent query, email us at boldpairss@gmail.com.
- Live chat available — we usually respond within 2 hours during working hours.
Everything you need to know about delivery, replacements, and support before and after your order.